Multi-Channel
Contact Center Software

Managing Customer Interactions over a multitude of channels

UCBox.io is a cloud-based Call Center Software Solution, equipped with enterprise-grade Communication abilities.

Unify all business communication channels- web-chat, email, voice calls, SMS, and social media channels, integrated within dynamic and robust centrally managed Customer Experience Management Software.

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Deliver an exceptional Customer Experience!

Engage all of your customers from various different channels, with our Multi-Channel Contact Center Software

Most companies use several communication channels to communicate with their customers across different company’s departments.
UCBox.io’s Advanced Call Center Software connects all business engagement channels, provides valuable customer insights, and logs all previous customer interactions, so your agents know everything about the customer, helping them to become more proactive and thus deliver the best possible customer experience possible.

Call Center Software Solution with Accurate & Advanced Reporting & Analytic Tools

Our Customer Experience Management System is developed to help monitor campaigns & operations to the highest detail. Granular agent and team performance data are delivered to team leaders in real-time. Valuable success and failure metrics are also generated from within the UCBox.io dashboard for greater business insight.

Ensure accurate reporting and correct scheduling while reducing chances of customer friction with UCBox.io.

Multi-Channel Contact Center Software