Performance analytics

Multi-Channel
Contact Center Software

Managing Customer Interactions over a multitude of channels

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Empower Your Agents With Outstanding Multi-Channel Customer Experience Management

UCBox.io is a cloud-based Call Center Software Solution, equipped with enterprise-grade Communication abilities.

Unify all business communication channels- web-chat, email, voice calls, SMS, and Social Media Channels within a dynamic & robust, centrally managed Customer Experience Management Platform.

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Omni-channel customer interactions

Deliver an exceptional Customer Experience!

Engage all of your customers from various different channels, all in one place, with UCBox.io

UCBox.io, our Multi-Channel Contact Center Software provides access to Enterprise-level IP telephony functions, along with valuable customer insights based on logs of all previous customer interactions. Empower your agents with deep customer insight to resolve service & support queries quicker while providing personalized Customer Experience.

Cloud contact center solutions

Call Center Software Solution with Accurate & Advanced Visual Reporting Dashboards

UCBox.io helps monitor ongoing campaigns & operations to their highest detail. Real-time & granular performance data is always available to team leaders. Valuable success and failure metrics can be filtered from within the UCBox.io dashboard for greater business insight.

Ensure accurate reporting & optimize processes to achieve reduced chances of customer friction with UCBox.io.

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