call center performance dashboard

Inbound Contact Center Solution

Get the most out of Each & Every Customer Interaction!

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Build Interactive Relations With Your Customers

UCBox.io, our Inbound Call Center Solution, enables businesses to deliver exceptional customer experience management capabilities with the help of state-of-the-art inbound telephony functions, such as complex IVR (self-service) systems, ACD, skill-based routing, auto attendants, automatic CRM record popup, agent management tools, business intelligence analytics, and many more.

Furthermore, UCBox.io can also seamlessly manage both Inbound & Outbound telephony functions for projects requiring Blended Call Center Solutions.

of UCBox.io Inbound Call Center Solution

contact center software

Automatic Call Distribution (ACD)

Automatic Call Distribution (ACD) feature allows uniform load distribution of inbound calls. Resolve customer issues quickly by connecting them to agents most suited and skilled for issue resolutions.

Multi channel contact center Software

Callback & Meeting Scheduler

Schedule callbacks & private or public meetings right from the dashboard. You can also create custom callback and meeting protocols.

contact centre solutions

Advanced IVR

Easily set multiple IVR’s, give high-value customers priority, spread agents’ workload, and improve your overall customer experience.

Inbound call center software

Amazing Configuration Manager

Business admins & supervisors can create and edit complex routing logic, queueing protocols, agent rights, and much more with the UCBox.io configuration manager.

Call center software for small business

Real-time Dashboard & Historical Reports

Advanced reporting and easy-to-use administration interface let you manage and track your campaigns and monitor your KPIs and other valuable metrics from anywhere.

Advanced Call Center Software

Omni-Channel Virtual Queueing

Intelligent queuing and routing feature to deliver an exceptional multi-channel customer experience (phone, email, chat,
social media, text messages)

Small call center software

Virtual Queues & IVR

Create complex queueing protocols and IVR systems to deliver an excellent Customer experience.

Small business call center software

Web Call Back

Whenever a customer puts up an inquiry request on your website, this feature automatically initiates a callback to the contact number mentioned by the customer, improving the customer experience and saving you agents valuable time.

CTI Screen Pop-Ups

With this feature, agents can access customer profiles before a call & manage customer data (CRM) during live interactions, empowering them to deliver better customer experience and quicker issue resolution.

Inbound call center solution

Call Recording

Optimize your calling quality, analyze agent performance & always stay compliant with industry standards and norms with our expansive Call Recording feature.

call center quality monitoring software

Real-time Monitoring

Our advanced reporting and intuitive administration interface allow businesses to manage & track campaigns & operations along with the ability to monitor crucial KPIs & valuable metrics.

inbound call management software

Complex Disposition Labelling

This feature allows agents to label call after disconnecting for deeper analytical insights and can also be configured to be associated with other automated functions.

of UCBox.io Inbound Call Center Solution

ivr system for call center

Virtual PBX

Omni-channel view of customer journey

Intuitive Interface Design

contact center reporting software

First Class Customer Service

Call Center Software open Source

Seamless CRM Integration

Unified communications

Customer Satisfaction Surveys

Cloud contact center solutions

Easy to use Agent Desktop

call center management solutions

Advanced Automated Dialers

call center platforms

Automated Greetings & Messages

call monitoring system

WebRTC Based Telephony

contact center software vendors

Get The Best Out of Every
INTERACTION

Engage your customers on their preferred channel of engagement. Our dynamic agent desktop pulls all customer related data into one easy-to-use interface, so your team always has all the data they require to resolve incoming calls during the first call alone.

With UCBox.io businesses can effectively expect:

  • Enhanced your FCR (beyond 78%)
  • Increase Agent Productivity (beyond 55%)
  • Reduce Call Transfer Rates (below 32%)
  • Decrease Average handle Time (below 51sec)
  • Improve Net Promoter Score (beyond 24%)

What Our Clients Have To Say

  • “We will definitely continue to use their services. Looking forward to many future projects with Agami Tech, it is no doubt a very recommendable product.”
  • “It really saves me a lot of time & effort. UCBox.io is exactly what our business was lacking. In fact, we realized many more improvement opportunities soon after we started using their product & we couldn't be happier.”
  • “Excellent company. Delivered exactly what we wanted plus more.Very professional, responsive & experts at their game. The company completed the entire deliverable, on time & provided us with a great solution.”
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