Build Interactive Relations With Your Customers
UCBox.io, our Inbound Call Center Solution, enables businesses to deliver exceptional customer experience management capabilities with the help of state-of-the-art inbound telephony functions, such as complex IVR (self-service) systems, ACD, skill-based routing, auto attendants, automatic CRM record popup, agent management tools, business intelligence analytics, and many more.
Furthermore, UCBox.io can also seamlessly manage both Inbound & Outbound telephony functions for projects requiring Blended Call Center Solutions.
of UCBox.io Inbound Call Center Solution
Automatic Call Distribution (ACD)
Automatic Call Distribution (ACD) feature allows uniform load distribution of inbound calls. Resolve customer issues quickly by connecting them to agents most suited and skilled for issue resolutions.
Callback & Meeting Scheduler
Schedule callbacks & private or public meetings right from the dashboard. You can also create custom callback and meeting protocols.
Easily set multiple IVR’s, give high-value customers priority, spread agents’ workload, and improve your overall customer experience.
Amazing Configuration Manager
Business admins & supervisors can create and edit complex routing logic, queueing protocols, agent rights, and much more with the UCBox.io configuration manager.
Real-time Dashboard & Historical Reports
Advanced reporting and easy-to-use administration interface let you manage and track your campaigns and monitor your KPIs and other valuable metrics from anywhere.
Omni-Channel Virtual Queueing
Intelligent queuing and routing feature to deliver an exceptional multi-channel customer experience (phone, email, chat,
social media, text messages)
Virtual Queues & IVR
Create complex queueing protocols and IVR systems to deliver an excellent Customer experience.
Web Call Back
Whenever a customer puts up an inquiry request on your website, this feature automatically initiates a callback to the contact number mentioned by the customer, improving the customer experience and saving you agents valuable time.
CTI Screen Pop-Ups
With this feature, agents can access customer profiles before a call & manage customer data (CRM) during live interactions, empowering them to deliver better customer experience and quicker issue resolution.
Optimize your calling quality, analyze agent performance & always stay compliant with industry standards and norms with our expansive Call Recording feature.
Our advanced reporting and intuitive administration interface allow businesses to manage & track campaigns & operations along with the ability to monitor crucial KPIs & valuable metrics.
Complex Disposition Labelling
This feature allows agents to label call after disconnecting for deeper analytical insights and can also be configured to be associated with other automated functions.
of UCBox.io Inbound Call Center Solution
Intuitive Interface Design
First Class Customer Service
Seamless CRM Integration
Customer Satisfaction Surveys
Easy to use Agent Desktop
Advanced Automated Dialers
Automated Greetings & Messages
WebRTC Based Telephony
Get The Best Out of Every
Engage your customers on their preferred channel of engagement. Our dynamic agent desktop pulls all customer related data into one easy-to-use interface, so your team always has all the data they require to resolve incoming calls during the first call alone.
With UCBox.io businesses can effectively expect:
- Enhanced your FCR (beyond 78%)
- Increase Agent Productivity (beyond 55%)
- Reduce Call Transfer Rates (below 32%)
- Decrease Average handle Time (below 51sec)
- Improve Net Promoter Score (beyond 24%)
What Our Clients Have To Say
“We will definitely continue to use their services. Looking forward to many future projects with Agami Tech, it is no doubt a very recommendable product.”
“It really saves me a lot of time & effort. UCBox.io is exactly what our business was lacking. In fact, we realized many more improvement opportunities soon after we started using their product & we couldn't be happier.”
“Excellent company. Delivered exactly what we wanted plus more. Very professional, responsive & experts at their game. The company completed the entire deliverable, on time & provided us with a great solution.”