call center quality monitoring tools

Outbound Contact
Center Solution

Reaching Out to Customers Has Never Been Easier!

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Boost Agent Productivity With Proactive Customer Engagement!

Equipped with UCBox.io’s outbound call center Solution, businesses can optimize their outbound operations for maximum efficiency. With many top-notch Outbound telephony functions such as preview, progressive, pro-active & predictive dialing, businesses can effectively engage with their prospective customers & retain them with impeccable Customer Experience.

Furthermore, UCBox.io can also seamlessly manage both Outbound & Inbound telephony functions for projects requiring Blended Call Center Solutions.

of UCBox.io Outbound Call Center Solution

call center management solutions

Advanced Automated Dialers

Improve your business call center performance with our plethora of automated dialers. Get access to progressive/power, preview & predictive dialer software to streamline your outbound processes.

contact center platform

Call Management

Customize & implement complex call management protocols. Get access to numerous sub-features such as Call forwarding, Blind transfer, Caller ID, set campaign priority, auto-prioritize agent campaign & much more.

customer management software

Answering Machine Detection

Our Outbound calling software can intelligently detect answering machines and avoid connecting agents on such instances to improve dialing efficiency.

call monitoring system

WebRTC Based Telephony

Access all telephony functions using any WebRTC compatible web browser. No need to install and operate a separate softphone.

call center application

Industry Standard Compliance

Our Outbound call center solution strictly adheres to all industry standards along with PCI Data Security Standards.

Outbound Call Center Solutions

Complex Disposition Labelling

Agents can add labels, notes & other useful information after ending each customer interaction. This feature helps add more information regarding a customer’s previous interactions, deliver deeper analytical insights & can also be used as triggers for other automated features.

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Automated Broadcast

With this feature, businesses can send out pre-recorded voice messages, important alerts, promotions, updates & notifications to multiple contact numbers, simultaneously.

call center platforms

Automated Greetings & Messages

Agents can use this feature to record custom greetings & messages to better engage the customers & improve the overall experience.

contact center analytics

Time Zones & DNC List Manager

This feature automatically adjusts outbound operations according to the associated time-zone of specific campaigns. It also helps improve operational efficiency by avoiding numbers included in DNC lists.

call center analytics software

CTI Screen Pop-ups

With this feature, agents will get customer information pop-up prior to a call for better & informed engagement. They can also customize customer data (CRM) during live interactions for quicker issue resolution for future conversations.

Call Center Dashboard Software

Dynamic Campaign Management

Implement & manage multiple outbound campaigns simultaneously and get real-time information to further optimize your campaigns on the go.

inbound call management software

Real-time Performance Monitoring & Management

This feature provides businesses with advanced reporting metrics and an easy-to-use administration interface. Additionally, businesses can also optimize quality and ensure compliance using tools such as Call Barge In, and many more.

of UCBox.io Outbound Call Center Solution

Customer Experience Management

Configuration Manager

Customer Experience Management solutions

Internal Chat Client

Customer Experience Management System

CRM Integration

Customer Experience Management Software

Unified Dashboard

Call Center Software India

Voicemail To Mail

Call Center Software Pricing

Agent Time Management

contact center software

Automatic Call Distribution (ACD)

contact centre solutions

Advanced IVR

Advanced Call Center Software

Omni-Channel Virtual Queueing

call centre software for small business

Engage & Convert Leads With Greater Efficiency

Empower your agents with a 360-degree view of the customer & their inquiry. Improve productivity & guide agents handle complex interactions all from a single page. With UCBOx.io’s dynamic Outbound Call Management functions businesses can ensure increased first call resolutions for improved customer satisfaction and much.

  • Reduced average handling time
  • Quicker response, delivery & resolution time
  • Reduces Agent training time
  • Quality & compliance management
  • Campaign & workforce management

What Our Clients Have To Say

  • “We will definitely continue to use their services. Looking forward to many future projects with Agami Tech, it is no doubt a very recommendable product.”
  • “It really saves me a lot of time & effort. UCBox.io is exactly what our business was lacking. In fact, we realized many more improvement opportunities soon after we started using their product & we couldn't be happier.”
  • “Excellent company. Delivered exactly what we wanted plus more.Very professional, responsive & experts at their game. The company completed the entire deliverable, on time & provided us with a great solution.”
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