Boost Agent Productivity With Proactive Customer Engagement!
Equipped with UCBox.io’s outbound call center Solution, businesses can optimize their outbound operations for maximum efficiency. With many top-notch Outbound telephony functions such as preview, progressive, pro-active & predictive dialing, businesses can effectively engage with their prospective customers & retain them with impeccable Customer Experience.
Furthermore, UCBox.io can also seamlessly manage both Outbound & Inbound telephony functions for projects requiring Blended Call Center Solutions.
of UCBox.io Outbound Call Center Solution
Advanced Automated Dialers
Improve your business call center performance with our plethora of automated dialers. Get access to progressive/power, preview & predictive dialer software to streamline your outbound processes.
Customize & implement complex call management protocols. Get access to numerous sub-features such as Call forwarding, Blind transfer, Caller ID, set campaign priority, auto-prioritize agent campaign & much more.
Answering Machine Detection
Our Outbound calling software can intelligently detect answering machines and avoid connecting agents on such instances to improve dialing efficiency.
WebRTC Based Telephony
Access all telephony functions using any WebRTC compatible web browser. No need to install and operate a separate softphone.
Industry Standard Compliance
Our Outbound call center solution strictly adheres to all industry standards along with PCI Data Security Standards.
Complex Disposition Labelling
Agents can add labels, notes & other useful information after ending each customer interaction. This feature helps add more information regarding a customer’s previous interactions, deliver deeper analytical insights & can also be used as triggers for other automated features.
With this feature, businesses can send out pre-recorded voice messages, important alerts, promotions, updates & notifications to multiple contact numbers, simultaneously.
Automated Greetings & Messages
Agents can use this feature to record custom greetings & messages to better engage the customers & improve the overall experience.
Time Zones & DNC List Manager
This feature automatically adjusts outbound operations according to the associated time-zone of specific campaigns. It also helps improve operational efficiency by avoiding numbers included in DNC lists.
CTI Screen Pop-ups
With this feature, agents will get customer information pop-up prior to a call for better & informed engagement. They can also customize customer data (CRM) during live interactions for quicker issue resolution for future conversations.
Dynamic Campaign Management
Implement & manage multiple outbound campaigns simultaneously and get real-time information to further optimize your campaigns on the go.
Real-time Performance Monitoring & Management
This feature provides businesses with advanced reporting metrics and an easy-to-use administration interface. Additionally, businesses can also optimize quality and ensure compliance using tools such as Call Barge In, and many more.
of UCBox.io Outbound Call Center Solution
Internal Chat Client
Voicemail To Mail
Agent Time Management
Automatic Call Distribution (ACD)
Omni-Channel Virtual Queueing
Engage & Convert Leads With Greater Efficiency
Empower your agents with a 360-degree view of the customer & their inquiry. Improve productivity & guide agents handle complex interactions all from a single page. With UCBOx.io’s dynamic Outbound Call Management functions businesses can ensure increased first call resolutions for improved customer satisfaction and much.
- Reduced average handling time
- Quicker response, delivery & resolution time
- Reduces Agent training time
- Quality & compliance management
- Campaign & workforce management
What Our Clients Have To Say
“We will definitely continue to use their services. Looking forward to many future projects with Agami Tech, it is no doubt a very recommendable product.”
“It really saves me a lot of time & effort. UCBox.io is exactly what our business was lacking. In fact, we realized many more improvement opportunities soon after we started using their product & we couldn't be happier.”
“Excellent company. Delivered exactly what we wanted plus more. Very professional, responsive & experts at their game. The company completed the entire deliverable, on time & provided us with a great solution.”