Real-time Intelligent Reporting
An all-Inclusive Call Center Reporting & Analytics Software
Get access to visually consolidated business intelligence & analytical data with more than 200 real-time historical reports, intuitive & interactive dashboards with real-time agent activity tracking, call-surveys & much more.
Make informed decisions to optimize your business operations & campaigns with our business intelligence & analytics dashboard.
Features of UCBox.io
Call Center Reporting & Analytic Software
Real-time custom reporting dashboard which shows reports from multiple customer engagement channels, visually collated & presented on one single page for quick analysis.
Industry Standard SLA Indicators
Standard SLA indicators present right out of the box.
Access & Exclusion Control Protocols
Configure access & exclusion protocols regarding reporting for managers & supervisors.
Automated/Scheduled Report Generation & Alert Notifications
Generate reports automatically at scheduled intervals. You can also configure report based activity notifications & alerts in real-time.
Campaign & Operations Monitoring
Always have a productivity overview of all campaigns & operations. Monitor & optimize based on Call analysis reports, along with the ability to search and play call recordings and much more.
Access previous customer engagement reports & call recordings which are stored in highly secure databases for compliance purposes.
Real-time Reporting Software For Quick & Informed Decisions
UCBox.io offers clients with a powerful analytics tool which visually consolidates data from multiple touch-points & delivers real-time reports to managers & supervisors. Track & optimize businesses operations & campaigns from a single, easy-to-use reporting & analytics dashboard. Make better & informed business decisions, adapt quickly to changing market trends & customer behaviors 7 much more with UCBox.io.
- 360° Customer Engagement Report
- Multi-Channel data consolidation
- Granular reporting & tracking dashboard
- Automated report generation, sharing & notifications alerts
What Our Clients Have To Say
“We will definitely continue to use their services. Looking forward to many future projects with Agami Tech, it is no doubt a very recommendable product.”
“It really saves me a lot of time & effort. UCBox.io is exactly what our business was lacking. In fact, we realized many more improvement opportunities soon after we started using their product & we couldn't be happier.”
“Excellent company. Delivered exactly what we wanted plus more. Very professional, responsive & experts at their game. The company completed the entire deliverable, on time & provided us with a great solution.”