Interactive Voice Response System

Reporting & Analytics

Real-time Intelligent Reporting
For Better Business Management

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An all-Inclusive Call Center Reporting & Analytics Software

Get access to visually consolidated business intelligence & analytical data with more than 200 real-time historical reports, intuitive & interactive dashboards with real-time agent activity tracking, call-surveys & much more.

Make informed decisions to optimize your business operations & campaigns with our business intelligence & analytics dashboard.

Features of UCBox.io
Call Center Reporting & Analytic Software

call center quality monitoring software

Unified Dashboard

Real-time custom reporting dashboard which shows reports from multiple customer engagement channels, visually collated & presented on one single page for quick analysis.

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Industry Standard SLA Indicators

Standard SLA indicators present right out of the box.

Business Intelligence solution

Access & Exclusion Control Protocols

Configure access & exclusion protocols regarding reporting for managers & supervisors.

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Automated/Scheduled Report Generation & Alert Notifications

Generate reports automatically at scheduled intervals. You can also configure report based activity notifications & alerts in real-time.

Call Center Software for E-Commerce

Campaign & Operations Monitoring

Always have a productivity overview of all campaigns & operations. Monitor & optimize based on Call analysis reports, along with the ability to search and play call recordings and much more.

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Historical Reports

Access previous customer engagement reports & call recordings which are stored in highly secure databases for compliance purposes.

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Real-time Reporting Software For Quick & Informed Decisions

UCBox.io offers clients with a powerful analytics tool which visually consolidates data from multiple touch-points & delivers real-time reports to managers & supervisors. Track & optimize businesses operations & campaigns from a single, easy-to-use reporting & analytics dashboard. Make better & informed business decisions, adapt quickly to changing market trends & customer behaviors 7 much more with UCBox.io.

  • 360° Customer Engagement Report
  • Multi-Channel data consolidation
  • Granular reporting & tracking dashboard
  • Automated report generation, sharing & notifications alerts

What Our Clients Have To Say

  • “We will definitely continue to use their services. Looking forward to many future projects with Agami Tech, it is no doubt a very recommendable product.”
  • “It really saves me a lot of time & effort. UCBox.io is exactly what our business was lacking. In fact, we realized many more improvement opportunities soon after we started using their product & we couldn't be happier.”
  • “Excellent company. Delivered exactly what we wanted plus more.Very professional, responsive & experts at their game. The company completed the entire deliverable, on time & provided us with a great solution.”
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